Privacy Policy

Last Updated: March 15, 2025

Information We Collect

aventiqsolara collects various types of information to provide our finance tools and services effectively. This includes information you provide directly when creating accounts, using our platform features, or contacting our support team.

  • Personal identification information including name, email address, and phone number
  • Financial data such as account balances, transaction histories, and budget categories
  • Device information including IP addresses, browser types, and operating systems
  • Usage data covering feature interactions, session durations, and navigation patterns
  • Communication records from support interactions and feedback submissions
  • Location data when using mobile applications with location services enabled

We also collect information automatically through cookies and similar tracking technologies when you visit our website or use our mobile applications. This technical data helps us understand how you interact with our platform and improve your experience.

How We Use Your Information

Your information serves multiple purposes within our finance platform ecosystem. We use personal data to create and maintain your account, process transactions, and provide personalized financial insights based on your spending patterns and goals.

Our analytics team examines usage patterns to identify areas for platform improvement and to develop new features that better serve our Canadian user base. This analysis helps us understand which tools are most valuable and where users encounter difficulties.

Communication preferences you set determine how we send account notifications, security alerts, and occasional updates about new features. We respect your choices regarding marketing communications and provide easy opt-out options for non-essential messages.

Security monitoring involves analyzing login patterns and transaction behaviors to detect potential unauthorized access or fraudulent activities. This protective measure helps safeguard your financial information and account integrity.

Data Sharing and Third Parties

aventiqsolara maintains strict controls over information sharing with external parties. We only share data when necessary for service provision, legal compliance, or with your explicit consent.

Financial institutions and payment processors receive limited transaction data required for account linking and payment processing. These partners operate under strict confidentiality agreements and security standards that match or exceed our own requirements.

Cloud infrastructure providers store encrypted data on secure servers located within Canada, ensuring compliance with Canadian data residency requirements. These providers cannot access unencrypted information and serve solely as secure storage facilities.

Legal authorities may receive information when required by Canadian law enforcement agencies with appropriate warrants or court orders. We notify users about such requests unless legally prohibited from doing so.

Business transfers involving aventiqsolara would include user data as part of company assets. Users would receive advance notice of any ownership changes and information about how new ownership might affect privacy practices.

Your Privacy Rights

Canadian privacy laws grant you specific rights regarding your personal information. Understanding these rights helps you maintain control over your data and privacy preferences.

Access Rights

Request copies of all personal information we hold about you, including account data, transaction records, and communication histories.

Correction Rights

Update or correct inaccurate personal information in your account profile, financial data, or contact details.

Deletion Rights

Request deletion of your personal information, subject to legal retention requirements and active service agreements.

Portability Rights

Receive your personal data in a structured, machine-readable format for transfer to other service providers.

Consent Withdrawal

Withdraw consent for optional data processing activities, including marketing communications and analytics programs.

Processing Restrictions

Request limitations on how we process your information while disputes or correction requests are being resolved.

To exercise these rights, contact our privacy team using the information provided below. We respond to requests within 30 days and verify identity before processing requests involving sensitive information.

Security Measures

Protecting your financial information requires multiple layers of security working together. Our comprehensive security framework addresses both technical vulnerabilities and human factors that could compromise data integrity.

  • Bank-level encryption for all data transmission and storage using AES-256 standards
  • Multi-factor authentication requirements for account access and sensitive operations
  • Regular security audits conducted by independent cybersecurity firms
  • Employee background checks and ongoing security training programs
  • Automated monitoring systems for unusual account activity and potential threats
  • Secure development practices including code reviews and vulnerability testing
  • Regular data backups stored in geographically separate Canadian facilities
  • Incident response procedures for rapid containment of potential breaches

Our security team continuously monitors emerging threats and updates protective measures accordingly. Users receive immediate notifications about security-relevant account changes and can review login histories at any time.

Despite our comprehensive security measures, no system is completely immune to all threats. We maintain cyber insurance coverage and work with law enforcement agencies to investigate any security incidents that occur.

Data Retention Periods

Different types of information require different retention periods based on legal requirements, business needs, and user expectations. Our retention schedule balances privacy protection with regulatory compliance.

1

Active Account Data

Personal information and transaction records remain accessible while your account is active and for seven years after account closure to comply with Canadian financial regulations.

2

Communication Records

Support conversations and email correspondence are retained for three years to maintain service quality and resolve potential disputes.

3

Usage Analytics

Anonymized usage patterns and feature interaction data are retained for two years to guide platform development and improvement efforts.

4

Security Logs

Login attempts, security events, and access records are maintained for one year to support fraud prevention and security investigations.

When retention periods expire, we securely delete information using industry-standard data destruction methods. Users can request earlier deletion of certain data types, subject to legal and regulatory constraints.

International Data Transfers

aventiqsolara primarily processes and stores Canadian user data within Canada's borders. However, some limited data transfers may occur when necessary for service provision or technical support purposes.

Any international transfers comply with Canadian privacy laws and involve only trusted partners with equivalent privacy protections. These transfers are limited to specific purposes such as cloud infrastructure support or specialized technical services not available domestically.

We maintain contracts with international partners that require adherence to Canadian privacy standards and provide users with the same rights and protections they would have if data remained within Canada.

Cookies and Tracking Technologies

Our website and mobile applications use various tracking technologies to enhance functionality and user experience. You can control many of these technologies through browser settings and application preferences.

Essential cookies enable core platform functionality including secure login sessions, preference storage, and transaction processing. These cookies are necessary for service provision and cannot be disabled without affecting platform functionality.

Analytics cookies help us understand user behavior patterns, popular features, and areas for improvement. This information guides development priorities and helps us create more useful financial tools.

Marketing cookies track interaction with promotional content and help us measure campaign effectiveness. These cookies are optional and can be disabled through your privacy preferences without affecting core platform functionality.

Updates to This Policy

This privacy policy evolves alongside our services and changing privacy laws. We review and update this document regularly to ensure accuracy and compliance with current regulations.

Significant changes to our privacy practices trigger email notifications to all active users at least 30 days before implementation. Minor clarifications or updates to contact information may be made without individual notification.

Users who disagree with policy changes can exercise their data deletion rights or close their accounts before changes take effect. Continued use of our services after notification periods indicates acceptance of updated terms.

Privacy Contact Information

aventiqsolara Privacy Team

1351 Matheson Blvd E Suite 21B
Mississauga, ON L4W 2A1, Canada

Phone: +14034770643
Email: info@aventiqsolara.com

Privacy inquiries receive responses within 48 hours during business days.